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9 Actions Your Remote Team Members Can Be Doing Now

Your office may be closed but that doesn’t mean that you can’t be productive. You can leverage remote team members to ensure that your business survives and thrives.  Now is the time to activate your resources to come back to clean reports and more efficient systems.

  1. Outstanding claims

Your remote team member can be checking the status of outstanding claims.  Insurance companies are still working.  Online access is still available to insurance companies.  Your remote team member could be able to resend claims that were not received, close claims that have been previously paid, and send the additional information that the insurance that has been holding up the claim.

2. Clean up the employee’s list

Your remote team member can clean up the employee’s list.  Certain software companies, Eagelsoft is an example, help clean up the insurance that is attached to the employees.  If you look at this report and see multiple employees with the same insurance and same group number then these duplicate employees should be condensed into one plan.  This will eliminate the need to get run down of benefits on multiple plans that are the exact same.

3. Can contact inactive patients

Your remote team member can re-activate patients that haven’t come into your office in the last 18-24 months or (whatever time frame you decide).  Keeping them inactive is costing your practice money through re-care systems and inaccurate patient counts.

4. Complete chart audits

Your remote team member can complete chart audits on patients that have credits.  They can review EOB’s (most are found online) to determine if the patient’s credit is a legitimate credit balance.

5. Complete benefits rundown

Your remote team member can complete a full rundown of benefits on larger employers in your system.  Make it perfect and accurate.  Then make sure the plan is in the system correctly using coverage books or blue books to make sure that a treatment plan clearly reflects the correct estimated patient portion.

6. Cleaning up your re-care system

Your remote team member can assist with cleaning up your re-care system.  Those systems that allow multiple re-care systems may be being used incorrectly. You might need to remove some re-care from a patient or you might need to assign a re-care system.

7. Social media posts

Your remote team member could help with your social media posts.  Get yourself set up for the next few months with outstanding posts that promote your practice and make your practice unique from the other cookie-cutter posts.

8. Auditing accounts for the A/R reports

Your remote team member could be assisting with auditing accounts for the A/R reports.  Do you know for sure the account balances are accurate before you send out statements?  Sending out a statement with an inaccurate balance will create a major headache for your team.

9. Collecting information

Your remote team member can help you gather the information you need to renegotiate your PPO contracts.  Ask them to determine the process for negotiating and get an action plan.  Provide them with your Provider Relations Representative contact information or they can simply reach out to each insurance company to ask the difficult questions.

Take advantage of this downtime to maximize your remote team members so when your team returns the practice reports and systems are in a better place than where they were when your doors closed.

If you need additional information on how to implement any of these 9 tips you can reach out to us.

Global BP Solutions is a leading Texas-based insourcing company that provides virtual assistants and administrative support for businesses. Moreover, we provide both short and long term virtual insourcing services customized to suit your business process needs.

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