If you are a dental practice, or DSO, you have probably heard about outsourcing. It is an overarching term with various sub-concepts, such as Business Process Outsourcing (BPO) for example. For this article, however, let’s talk about outsourcing in its simplest of forms. Outsourcing is when you find people to take work off your hands for a fee. They retain their own business identity while doing your work.
Outsourcing and insourcing, what’s the difference?
With OUTsourcing, you give work to an OUTsider. The outsider can be a freelancer working for many clients or an outsourcing company. The outsourcing company may or may not have a fundamentally different culture from yours. Of course, you can always go out of your way to find an outsourcing company with an organizational culture compatible with yours. But what if you didn’t have to strive for compatibility. What if instead of compatibility, you could get a 100% culture fit? That’s what insourcing is about.
In insourcing, our remote/virtual team members, who handle hygiene recare, reactivation of patients and unscheduled treatment plans, among other tasks, become part of your organisation and blend with its systems and culture. The integration is so seamless our remote/virtual team members practically become the same as your in-house staff. The only difference being they are not physically present at your offices, but with the way they work with you in real time, they might as well be.
Why choose insourcing
Our remote/virtual team members work for you only. This is not always the case when you give work to outsourcing companies and freelancers. Some of them work for multiple clients. With them, your work won’t always be top priority. With our remote/virtual team members, your work is not just top priority, it’s the ONLY priority. As already alluded to, outsourcing companies and freelancers have their own culture and way of doing things. Our remote/virtual team members, on the other hand, do things your way. Why does this matter? You have cultivated your organizational culture and systems for a reason. You know what works best for your industry; it makes more sense to delegate your work to remote virtual/team members dedicated to doing things your way.
With outsourcing, you give bits and pieces of your work to companies and freelancers with different cultures. In the process, you lose parts of your identity, part of what makes you unique as an organisation. With insourcing, who you are stays exactly the same.
How do I insource?
Insourcing is very easy. To insource, all you have to do is schedule a discovery call with us so we can discuss your needs. Typically, our hiring process takes about five business days. The process is as follows: you schedule a free discovery call, tell us your needs, we match the needs against our database of available remote/virtual team members and provide you a list of the most suitable candidates. Lastly, you sit in on video interviews of the top picks and select the best fit for your practice/DSO.
